Refund policy

Right of withdrawal for the customer as a consumer:

Right of withdrawal for consumers

Consumers are entitled to a right of withdrawal according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must notify us

.

by means of a clear statement (eg a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample revocation form, which is not mandatory.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You have the goods immediately and in any case no later than within fourteen days from the date on which you notify us of the revocation of this contract to us or to or to AdVa GmbH, Erich-Mühsam-Strasse 7, 07546 Gera to return or hand over. The deadline is met if you send the goods before the deadline of fourteen days.


You bear the direct cost of returning the goods.

End of the revocation

****************************************************************************************************

§7 Cancellation form

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

(*) Delete as applicable.